Related skills
ai leadership infrastructure incident management systems thinking📋 Description
- Build and lead a team of the foremost technical and troubleshooting experts at OpenAI.
- Partner with engineering and customer teams to resolve escalated issues.
- Operationalize learnings at scale; iterate processes with Eng and GTM partners.
- Manage scaling and operations to deliver 24x7 global coverage.
- Build strong relationships with customers to ensure application success.
- Be part of the broader leadership team in Support.
🎯 Requirements
- Have 10+ years leading technical support or software engineering teams in high-scale environments.
- Have 15+ years of experience in technical support or software engineering.
- Experience leading engineering teams and empowering senior ICs with clear direction.
- Deep technical experience in application development or infrastructure; strong ops mindset.
- Take an automation-first approach with tooling that scales support via AI and systems thinking.
- Thrive in ambiguous environments; balance strategic leadership with hands-on detail.
🎁 Benefits
- Hybrid work model: 3 days in office per week.
- Relocation assistance for new hires.
- Build and scale a global 24x7 support team.
- Collaborate with enterprise accounts, product, and engineering.
- Lead within OpenAI’s Support leadership team.
- Mission-driven, collaborative culture.
🚚 Relocation support
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