Related skills
social media marketing zendesk content management systems influencer marketing ticketing systems📋 Description
- Review LTK Creator applications and set creators up for success
- Diagnose problems and answer technical questions on LTK platforms
- Process creator applications and monitor support tickets; escalate as needed
- Triage issues and escalate to leadership as needed
- Provide tips and resources to creators and consumers
- Provide clear documentation of best practices
🎯 Requirements
- Experience communicating technical concepts to non-specialists
- Experience troubleshooting basic technical issues
- Able to work under tight turn times and identify trends
- Basic understanding of digital marketing technologies
- Understanding of social media and influencer marketing
- Experience with Zendesk or other ticketing systems
- Understanding of content management systems
- Growth mindset and openness to feedback
🎁 Benefits
- The opportunity to be part of the leading global company in creator commerce
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
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