Related skills
communication documentation customer support time management onboarding📋 Description
- Become an expert in Middesk products; be go-to resource for customers
- Handle customer questions from start to finish autonomously
- Use email, video, and phone to onboard and support customers
- Contribute to internal and external product documentation
- Collaborate with EPD and GTM to implement products and improve processes
🎯 Requirements
- Bachelor's degree or equivalent
- Commute to NYC 5 days/week during onboarding
- Flexibility with changing duties
- Time management and prioritization
- Proactive communication across time zones
- Strong research, critical thinking, customer service
- Detail-oriented with resourceful decision making
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!