Become an expert in our products and a go-to resource for customers and colleagues
Handle customer questions from start to finish autonomously
Use email, video calls and phone support to optimize customer use and onboarding
Contribute to product documentation for internal and external audiences
Collaborate with EPD and GTM teams to implement products and improve processes

🎯 Requirements

Bachelor’s Degree or equivalent work experience
Flexibility with changing duties and responsibilities
Time management and prioritization skills
Proactive communication and ability to manage across time zones
Excellent research, critical thinking, and customer service skills
Problem solving with attention to detail and comfort with making decisions with available resources

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