Related skills
crm salesforce jira confluence zendesk📋 Description
- Master Fieldwire; answer inquiries in French and English
- Triage and troubleshoot account management and support issues; report bugs and feature requests
- Update knowledgebase, setup guides, and videos in French
- Deliver admin and end user trainings onboarding new customers in French
- Execute back-office tasks: configure contracts, set up accounts, subscription orders
- Contribute to cross-functional projects with product, engineering, marketing, sales
🎯 Requirements
- 1-2 years in Customer Support/Success or related roles (SaaS preferred)
- Fluent in French; English for training/internal comms
- Strong time management; comfortable on a remote team
- Owner mentality; can-do attitude; creative problem solver
- Positive, empathetic, patient with customer issues
- Nice-to-have: Zendesk, Salesforce, Jira/Confluence
🎁 Benefits
- Hybrid 50% home office 50% in office
- Annual Performance Bonus
- Complimentary insurance 100% covered by company
- Retirement and savings plans
- Flex remote possible 20 days per year
- Vacation bonus
- Priority access to childcare centers
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