Act as primary contact for customer queries via chat, email, and tickets.
Own issues and ensure timely resolution across product, config, and data.
Diagnose and resolve tech issues by analyzing logs, SQL, and APIs.
Configure systems, troubleshoot APIs, integrations, and monitor performance.
Create and maintain knowledge base articles and troubleshooting guides.
Collaborate with Product, Engineering, DevOps, QA; drive automation opportunities.

🎯 Requirements

Jira or similar ticketing tools experience
Strong SQL skills for data analysis
API testing tools like Postman; Bash scripting basics
Read logs and debug application issues
Understand SaaS products, configurations, and integrations
4-7 years in technical support or customer-facing roles

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