Related skills
okta google workspace saml arcgis pro arcgis online📋 Description
- Provide high-quality technical support responding in real-time to customer needs via email, chat, or phone.
- Analyze customer issues to identify core problems and potential solutions.
- Stay current on Esri releases and multiple products.
- Collaborate with teammates to identify patterns and resolve cases.
- Maintain comprehensive CRM case documentation to understand customers.
🎯 Requirements
- 1+ years of professional customer service experience.
- Ability to learn ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise concepts.
- Experience communicating with customers with varying technical aptitudes in GIS/IT.
- Knowledge of IT frameworks, including security, networking, installation, and configuration.
- Experience with SAML (ADFS, Google Workspace, Okta, Shibboleth).
- Bachelor’s degree in geography, computer science, GIS, IT, or related STEM field.
🎁 Benefits
- Health, dental, and vision insurance.
- 401(k) and profit-sharing programs.
- Vacation leave and paid holidays.
- Opportunities for personal and professional growth.
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