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.net javascript saml arcgis pro arcgis online📋 Description
- Embrace innovative thinking. Provide high-quality support via email, chat, and phone.
- Empower customers to be successful. Analyze issues to find root cause and solutions.
- Become a technical expert. Stay current on releases and expand product knowledge.
- Foster helpful, collaborative environment. Partner with teammates to resolve cases.
- Understand our customers. Maintain comprehensive case documentation in the CRM.
- Be a mentor. Coach peers on technical specialties and share best practices.
🎯 Requirements
- 2+ years professional/customer service exp; Bachelor's in GIS/CS/related STEM.
- ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise knowledge.
- Experience communicating with GIS/IT customers with varying aptitude.
- IT frameworks: security, networking, install, configuration, performance.
- SAML experience (ADFS, Google Workspace, Okta, Shibboleth).
- Proficiency in C#, .NET, Java, C++, Swift, Kotlin, or JavaScript.
🎁 Benefits
- Medical, dental, vision, and life insurance for employees and families.
- 401(k) and profit-sharing programs.
- Minimum 80 hours vacation accrual.
- Twelve paid holidays per year.
- Opportunities for personal and professional growth.
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