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technical support python customer service gis arcgis pro📋 Description
- Provide high-quality tech support in real-time via email, chat, and phone.
- Analyze customer issues to identify core problems and solutions.
- Stay current on Esri releases; learn multiple ArcGIS products.
- Partner with teammates to identify patterns and resolve cases.
- Maintain case documentation in CRM to understand customer activity.
- Mentor peers; share insights and best practices.
🎯 Requirements
- 2+ years of professional customer service in a similar role.
- ArcGIS Online/Pro/Enterprise knowledge in industry context.
- Experience communicating with customers of varying GIS/IT aptitudes.
- Self-motivated, proactive problem solver, team oriented, creative.
- US citizenship; able to obtain and maintain US security clearance.
- Bachelor’s degree in geography, CS, GIS, IT, environmental science, or related STEM.
🎁 Benefits
- Medical, dental, vision, and life insurance for employees and families.
- 401(k) and profit-sharing programs.
- Vacation leave and twelve paid holidays.
- Opportunities for personal and professional growth.
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