Related skills
python arcgis pro arcgis online arcgis platform esri technical certification📋 Description
- Provide high-quality technical support via email, chat, and phone.
- Analyze customer issues to identify core problems and solutions.
- Stay current on ArcGIS releases and learn multiple products.
- Foster helpful collaboration; work with team to resolve cases.
- Maintain comprehensive case docs in CRM to track customer activities.
- Mentor peers on technical topics and share best practices.
🎯 Requirements
- 2+ years in a similar role providing customer support.
- Applied ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise in industry context.
- Experience communicating with customers of varying technical ability in GIS/IT.
- Self-motivated, proactive problem solver, team oriented, creative.
- US citizenship and ability to maintain US Security Clearance.
- Bachelor’s in geography, CS, GIS, IT, environmental science, or related STEM.
🎁 Benefits
- Medical, dental, and vision coverage.
- Basic and supplemental life insurance.
- 401(k) with profit sharing.
- Vacation accrual and paid holidays.
- Opportunities for personal and professional growth.
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