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javascript azure aws google workspace saml📋 Description
- Provide high-quality technical support via email, chat, and phone
- Analyze customer issues to identify core problems and solutions
- Stay current on Esri releases and learn multiple GIS products
- Partner with teammates to identify patterns and resolve cases
- Help customers use GIS to maximize location intelligence
🎯 Requirements
- 1+ years professional customer service experience
- Ability to learn ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise
- Communicate with customers with varying GIS/IT aptitudes
- Knowledge of IT frameworks including security, networking, installation, and performance
- Demonstrated experience with SAML/identity providers (ADFS, Google Workspace, Okta, Shibboleth)
- US citizenship and ability to obtain/maintain US Security Clearance
🎁 Benefits
- Competitive benefits: medical, dental, vision, life insurance
- 401(k) and profit-sharing programs
- Vacation accrual and holidays
- Opportunities for personal and professional growth
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