Related skills
okta google workspace saml arcgis pro arcgis online📋 Description
- Provide real-time technical support via email, chat, or phone.
- Analyze issues to identify the core problem and potential solutions.
- Become a technical expert; stay current on new releases and expand product knowledge.
- Foster collaboration; identify patterns and align on the best path forward to resolve cases.
- Understand customers; document cases in CRM to capture missions and activities.
🎯 Requirements
- 1+ years of professional customer service experience in a similar role.
- Ability to learn ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise in context.
- Experience communicating with customers with varying technical aptitudes in GIS/IT.
- Knowledge of IT frameworks: security, networking, installation, configuration, and performance.
- Experience with SAML (ADFS, Google Workspace, Okta, and Shibboleth).
- Self-motivated, proactive problem solver, team oriented, and creative.
- Bachelor's degree in geography, computer science, GIS, IT, environmental science, or related STEM.
🎁 Benefits
- Medical, dental, and vision insurance for employees and families.
- 401(k) and profit-sharing programs; vacation leave and paid holidays.
- Opportunities for personal and professional growth.
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