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javascript azure aws saml arcgis pro📋 Description
- Provide high-quality technical support via email, chat, and phone.
- Analyze issues to identify core problems and solutions.
- Stay current on Esri releases and learn multiple products.
- Document cases in CRM to understand customer activities.
🎯 Requirements
- 1+ years in similar customer-service role
- Learn ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise
- Communicate with customers of varying technical aptitudes
- IT frameworks knowledge: security, networking, install, config, performance
- Experience with SAML providers (ADFS, Google Workspace, Okta)
- Bachelor's degree in geography, CS, GIS, IT, environmental science, or related STEM
🎁 Benefits
- Medical, dental, vision coverage
- 401(k) with profit-sharing
- Vacation leave and paid holidays
- Growth and professional development opportunities
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