Related skills
documentation salesforce cloud saas knowledge base📋 Description
- Respond to escalated customer issues for Meddbase platform.
- Troubleshoot advanced technical and functional issues including config and integrations.
- Escalate to Technical/Functional Advocate teams with context and progress.
- Log cases with detailed notes and final resolutions for transparency.
- Keep customers updated on escalations and manage expectations.
- Partner with Engineering, PS, and PM to resolve high-priority issues.
🎯 Requirements
- Bachelor's degree or equivalent experience in related field.
- Experience in SaaS or healthcare tech support.
- Strong analytical skills with root-cause analysis.
- Excellent customer service and communication for tech users.
- Strong understanding of cloud-based software; fast learner.
- Familiarity with ticketing systems (e.g., Salesforce CRM).
🎁 Benefits
- Remote-friendly culture with home office allowance and internet stipend.
- Competitive health benefits, dental, and retirement plan.
- Annual fitness allowance.
- Mental health support via Calm Premium and Talkspace.
- Access to Udemy, training programs, and certifications.
- High Talent Programs and professional development.
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