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ms office looker sql databricks zendesk📋 Description
- Monitor end-to-end client transactions; flag issues from data dashboards
- Manage FinOps Zendesk tickets (investigations, returns, reconciliations)
- Support safeguarding obligations across Airwallex entities
- Monitor clearing/settlement of client funds and liquidity management
- Maintain knowledge base and SOPs; pursue automation opportunities
- Build data-driven metrics and QA to minimize errors
🎯 Requirements
- Bachelor’s degree or above
- 2+ years experience with Zendesk
- Ability to rapidly understand new products and solve problems
- Strong communication and customer service orientation
- Attention to detail and documented approach
- Team player who collaborates across teams
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