Related skills
data analysis bash saas sql jira📋 Description
- Customer support and issue resolution via chat, email, and tickets.
- Investigate issues by analyzing logs, running SQL queries, and testing APIs.
- Assist with system configuration, API troubleshooting, and monitoring.
- Create and maintain knowledge base articles and guides.
- Collaborate with Product, Engineering, DevOps, and QA; escalate complex issues.
- Lead post-incident reviews and drive process improvements.
🎯 Requirements
- Strong technical proficiency in troubleshooting.
- Experience with ticketing systems such as Jira.
- Strong SQL for querying and data analysis.
- Familiarity with API testing tools (Postman) and Bash scripting.
- Ability to analyze logs and debug issues.
- Understanding of complex SaaS products, configurations, and integrations.
- Root-cause analysis and pattern detection with scalable solutions.
- Excellent written and verbal communication.
- 3–5 years in technical or application support.
- B2B experience is a plus.
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