Related skills
payments compliance saas jira zendesk📋 Description
- Serve as frontline technical and functional expert for Hawk platform.
- Guide customers on rule configuration, user management, workflows, and integrations.
- Communicate fluently in German and English to ensure satisfaction.
- Manage incidents and coordinate with internal teams to resolve issues.
- Participate in international calls and provide clear explanations of issues.
- Create documentation for troubleshooting steps, platform features, and best practices.
🎯 Requirements
- 3+ years in technical support or customer-facing tech role.
- Bachelor’s degree in CS/IT/Business or related field.
- Strong analytical and troubleshooting skills diagnosing SaaS issues.
- Experience with ticketing systems (Zendesk, Jira, ServiceNow) and monitoring tools.
- Ability to explain complex technical concepts to technical and non-technical users.
- German and English fluency; comfortable with international calls.
🎁 Benefits
- Culture of mutual trust and support.
- Opportunities to grow professionally.
- Make a difference in the world.
- Global, diverse team.
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