Related skills
slack datadog saas zendesk linear📋 Description
- Provide product support via email, webform, phone and live chat.
- Categorise and prioritise inquiries; escalate complex issues.
- Document solutions; create knowledge base content.
- Collaborate with Customer Success, Engineering, and other teams.
- Deliver outstanding customer service and support experience.
- Track and update customers on issue status.
🎯 Requirements
- 3+ years in SaaS customer support.
- Knowledge of SaaS, startups, and B2B support.
- Tech skills: Zendesk, Slack, Datadog, Linear.
- Bachelor's degree or equivalent experience.
- Work UK hours: 10am-7pm, Mon-Fri.
- Review logs/traces for root-cause analysis.
🎁 Benefits
- Competitive salary: £35,000-£42,000.
- Flexible hybrid London work schedule: 2 days in office.
- Private healthcare: Bupa Medical and Dental.
- Retirement plan and pension.
- Paid parental leave: 16 weeks maternity, 4 weeks partner.
- Stock options: meaningful equity in the company.
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