Related skills
looker aws jira zendesk backstage📋 Description
- Own the support experience for assigned accounts.
- Drive case momentum and timely customer updates.
- Coordinate internal stakeholders and next steps.
- Lead escalation workflows for high-risk issues.
- Maintain SLAs and clear customer communications.
- Participate in weekend/on-call rotation as needed.
🎯 Requirements
- 2-4 years in customer support ops or related roles.
- Strong written and verbal communication; exec-ready updates.
- Excellent organization; manage multiple accounts.
- Technical aptitude; learn SaaS/cloud data integration.
- Able to escalate appropriately; balance urgency with accuracy.
- Willing to work after-hours/weekends as needed.
🎁 Benefits
- 100% employer-paid medical insurance
- Generous PTO, sick time, parental leave, holidays
- RSU stock grants
- Professional development and training
- Virtual happy hours, team-building activities
- Monthly cell phone stipend
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