Related skills
looker jira ai zendesk backstage📋 Description
- Own the support experience for a portfolio of accounts.
- Coordinate ticket progress, follow-ups, and updates.
- Track follow-up SLAs and provide timely ETAs.
- Translate technical investigations into customer updates.
- Maintain case hygiene: severity, owners, blockers.
- Escalation support and cross-functional updates.
🎯 Requirements
- 4 years of experience in customer support ops, coordination, or program management.
- Strong written and verbal communication; crisp updates to customers and execs.
- Excellent organizational skills; manage multiple accounts and issues.
- Technical aptitude; learn SaaS, cloud, and data integration quickly.
- Solid judgment on when to escalate and balance urgency with accuracy.
- Comfort working cross-functionally and navigating ambiguity.
🎁 Benefits
- 100% employer-paid medical insurance.
- Generous PTO, sick time, parental leave, holidays, volunteer days.
- RSU stock grants.
- Professional development and training opportunities.
- Company virtual happy hours, free food, and team-building activities.
- Monthly cell phone stipend.
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