Related skills
security information security cisa iam cissp📋 Description
- Support issues: Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects
- Provide reports on the health of the customer's instance
- Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning
- Advocate for customers: Act as escalation point for customer-submitted cases and requests
- Client Relationship Management: Establish and maintain strong relationships with key accounts; primary contact for inquiries
- Issue Resolution: Coordinate with various departments to diagnose problems and ensure customer satisfaction
🎯 Requirements
- Problem-Solving: Diagnose and resolve issues efficiently
- Time Management: Manage multiple accounts effectively
- Customer-Centric Mindset: Deliver exceptional customer service
- Analytical Skills: Analyze feedback and performance metrics to identify trends
- Adaptability: Adapt to changing customer needs
- Education/Certs: BS in CS/IS/Cybersecurity; certs a plus
🎁 Benefits
- Growth opportunities in a high-growth platform
- Flexible remote work within the UK
- Collaborative, inclusive culture
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!