Supplier Success Professional (Customer Support) - Bilingual Spanish/English

📋 Description

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Log interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery

🎯 Requirements

• Fluency in Spanish and English required
• Prior experience in customer service or call centers preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes

🎁 Benefits

• Hybrid schedule (Tuesdays–Thursdays in office; Mon/Fri remote) if within commuting distance
• 8 weeks of training starting April 6, 2026, with 100% attendance required
• Opportunity to work across multiple channels (phone, email, chat) and collaborate with multiple teams
• Supportive team environment and focus on service quality