Supplier Success Professional (Customer Support)- Bilingual French/English

📋 Description

• Provide front-line supplier support via phone, email, chat.
• Resolve supplier issues with focus on experience and compliance accuracy.
• Verify and process regulatory documents (insurance, safety manuals, OSHA/MSHA).
• Log all interactions in Salesforce (Service Cloud) and follow up as needed.
• Support billing and subscription inquiries.
• Collaborate with internal departments to resolve supplier needs.

🎯 Requirements

• Fluency in French and English required.
• Prior experience in customer service or call centers preferred.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems (Salesforce preferred).
• High attention to detail, adaptability, and self-motivation.
• Familiarity with compliance documentation and supplier onboarding is a plus.