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crm salesforce windows multichannel support sfdc📋 Description
- Provide professional support to Avetta customers
- Research and resolve customer issues with solutions
- Interact with customers via phone, email and chat
- Prioritize and resolve customer needs
- Record interactions in Service Cloud (SFDC)
- Analyze product issues and test scenarios
🎯 Requirements
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication skills - written and oral
- Active listening and thinking two steps ahead
- Windows PC knowledge; IT industry is an advantage
- Affinity for learning online software systems
- Problem analysis and problem-solving
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