Supplier Success Professional, Core

📋 Description

• Provide professional support to Avetta customers via phone, email, and chat
• Resolve complex supplier issues with focus on CX and compliance
• Verify and process regulatory docs (insurance, safety manuals, OSHA/MSHA)
• Log all interactions in Salesforce Service Cloud and follow up
• Support customer billing and subscription inquiries
• Collaborate with internal teams to resolve supplier needs and improve service

🎯 Requirements

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus