Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English

📋 Description

• Provide professional support to Avetta customers via phone, email, and chat
• Resolve supplier issues with focus on CX and compliance
• Verify regulatory documents (insurance, safety manuals, OSHA/MSHA)
• Log interactions in Salesforce Service Cloud and follow up
• Hybrid schedule if commuting to an office (Tue-Thu in office, Mon/Fri remote)
• Support billing and subscription inquiries

🎯 Requirements

• Fluency in Spanish and English required.
• Prior customer service or call center experience preferred.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems (Salesforce preferred).
• High attention to detail, adaptability, and self-motivation.
• Ability to learn and apply new systems and processes.
• Familiarity with compliance documentation and supplier onboarding is a plus.