Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English

📋 Description

• Support Avetta customers via phone, email, chat, and other channels
• Resolve supplier issues with focus on experience and compliance
• Verify and process regulatory documents (insurance, safety manuals, OSHA/MSHA)
• Log interactions in Salesforce and follow up as needed
• Support billing and subscription inquiries
• Collaborate with internal teams to improve service delivery

🎯 Requirements

• Fluency in Spanish and English required
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Familiarity with compliance documentation and supplier onboarding is a plus