Supplier Success Professional (B2B Customer Support)

📋 Description

• Provide support to Avetta customers via phone, email, chat
• Resolve supplier issues focusing on customer experience and compliance
• Verify and process regulatory documents (insurance, safety manuals, OSHA/MSHA)
• Log interactions in Salesforce (Service Cloud) and follow up
• Support billing and subscription inquiries
• Collaborate with internal departments to improve service delivery

🎯 Requirements

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

🎁 Benefits

• Hybrid work arrangement (Tues-Thur in office; Mon/Fri remote) if commuting to an Avetta office
• 8-week training with attendance required starting June 8, 2026