Supplier Success Professional (B2B Customer Support)

📋 Description

• Provide support to Avetta customers via phone, email, chat, and other channels.
• Resolve complex supplier issues with focus on customer experience and compliance accuracy.
• Verify and process regulatory documents (insurance, safety manuals, OSHA/MSHA).
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed.
• Support customer billing and subscription inquiries.
• Collaborate with internal departments to resolve supplier needs and improve service delivery.

🎯 Requirements

• Prior experience in customer service or call center environments preferred.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems (Salesforce preferred).
• High attention to detail, adaptability, and self-motivation.
• Demonstrated ability to learn and apply new systems and processes.
• Familiarity with compliance documentation and supplier onboarding is a plus.