Own a portfolio of high-value suppliers through onboarding, adoption, and renewal.
Deliver proactive, data-driven outreach based on health scores and risk triggers.
Forecast renewals using best/worst/likely scenarios; track risks.
Lead renewal conversations with empathy and commercial acumen.
Support cross-sell and upsell by aligning supplier needs with product value.
Coordinate with Support, Billing, and Onboarding to remove friction.

🎯 Requirements

3–6 years in customer success, account management, renewals, or supplier relations.
Proven track record managing a book with retention or revenue impact.
Strong communication, objection handling, and negotiation skills.
Proficiency in Salesforce and lifecycle platforms (ChurnZero, Gainsight, HubSpot).
Bachelor’s degree in business or related field, or equivalent experience.
B2B SaaS or compliance-driven experience preferred.

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