Manage a defined portfolio of suppliers through onboarding to renewal
Deliver proactive, data-driven outreach on health scores and lifecycle milestones
Forecast renewals using best/worst/likely models and document risks
Lead renewal and objection-handling conversations with empathy
Support cross-sell and upsell by aligning supplier needs with product value
Own escalation recovery and coordinate with Support, Billing, and Onboarding

🎯 Requirements

3–6 years in customer success, renewals, or supplier relationships (B2B SaaS preferred)
Proven track record managing a book of business with measurable retention
Strong communication, objection handling, and commercial negotiation skills
Proficiency in Salesforce and lifecycle platforms (ChurnZero, Gainsight, HubSpot) with forecasting
Bachelor’s degree in business/communications or equivalent

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