Own a strategic book of high-value suppliers through onboarding to renewal and reactivation
Blend account management, retention strategy, and consultative upsell
Serve as the single point of accountability for supplier retention outcomes
Influence internal processes across departments to improve supplier experience
Hybrid role; three days a week in Newcastle, Australia

🎯 Requirements

3-6 years in customer success, account management, renewals, or supplier relations
B2B SaaS or compliance-focused environment preferred
Proven book of business with measurable retention or revenue impact
Strong communication and negotiation skills
Proficient in Salesforce and lifecycle platforms; forecast performance
Bachelor's degree in business, communications, or related field

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