Related skills
hubspot b2b saas account management salesforce renewals📋 Description
- Manage a portfolio of suppliers through onboarding, renewal, reactivation
- Deliver data-driven outreach using health scores, risk signals, milestones
- Forecast renewals with best/worst/likely models; document risks
- Lead renewals and objection handling with empathy and commercial focus
- Support cross-sell and upsell by aligning needs with product value
- Own escalation recovery; coordinate with Support, Billing, Onboarding
🎯 Requirements
- 3–6 years in customer success, account mgmt, renewals, or supplier relations
- Proven track record managing a book of business with retention impact
- Strong communication, objection handling, and negotiation skills
- Proficiency in Salesforce and lifecycle platforms (ChurnZero, Gainsight, HubSpot)
- Forecasting and data-driven decision making
- Bachelor’s degree in business, communications, or related field
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