Serve as SME across Avetta platforms including Connect and Salesforce.
Resolve advanced supplier inquiries on billing, compliance, audit, and onboarding.
Collaborate with internal teams to streamline processes.
Maintain up-to-date knowledge of platform changes and compliance requirements.
Support onboarding and training of new RTW reps, including mentoring.
Participate in process improvements and pilot programs.

🎯 Requirements

Fluency in Polish and English is required.
3-5 years of supplier support, customer service, or compliance operations.
Demonstrated expertise in customer support and document review workflows.
Certifications in skill-based routing and microlearning (Case Management, Audits, Supplier Engagement).
Strong communication and ability to manage multiple priorities; reliable attendance.
Experience mentoring or training peers is a plus.

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