Supplier Readiness Professional (B2B Customer Support)

📋 Description

• Serve as subject matter expert across Avetta platforms including Connect and Salesforce.
• Manage and resolve advanced supplier inquiries on billing, compliance, audit, onboarding.
• Collaborate with internal teams to streamline processes and resolve cross-functional issues.
• Maintain knowledge of platform changes, services, audits, and compliance.
• Support onboarding and training of new reps, including mentoring.
• Participate in special projects, process improvements, and pilot programs.

🎯 Requirements

• 3-5 years in supplier support, customer service, or compliance (SaaS/risk).
• Proven expertise in customer support and document review workflows.
• Certification in skill-based routing and microlearning (Case Mgmt, Country Audits, Supplier Engmt).
• Strong communication and ability to manage multiple priorities.
• Mentoring or training peers is a plus.
• Reliable, predictive attendance.

🎁 Benefits

• Hybrid schedule available if you can commute to an office.
• 8 weeks of training (Mon-Fri, 9am-6pm MT).
• Collaborate with cross-functional teams on process improvements.