Supplier Readiness Professional (B2B Customer Support)

📋 Description

• Serve as SME across Avetta platforms including Salesforce and Connect.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, onboarding with accuracy and timeliness.
• Collaborate with internal teams to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes and compliance requirements.
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Track and meet performance metrics including CSAT, service levels, and KPIs.

🎯 Requirements

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictable attendance.