Related skills
reporting analytics pos leadership training📋 Description
- Monitor multiple phone queues for POS Support to maintain Service Levels and Average Handle Time.
- Identify/report topics impacting Service Level or AHT to improve team performance.
- Coordinate with Coaching Teams, POS Management, and HR to train and develop POS Support Staff.
- Coordinate with Development for testing new product releases or troubleshooting escalations.
- Maintain reporting on individual performance to improve efficiency and customer experience; escalate when needed.
- Anticipated Work Shift: Las Vegas, NV; Sun-Thu 12:00pm-9:00pm PST.
🎯 Requirements
- Multitask and coordinate with multiple departments.
- Operate independently and in a team environment.
- Stay calm during stressful situations and escalations.
- Understand how POS products impact various industries.
- Analyze employee data to inform decisions.
- Strong POS product knowledge and Shift4 internal systems/policies; management experience preferred.
🎁 Benefits
- Equal Opportunity Employer; no discrimination based on protected characteristics.
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