Related skills
data analysis sql excel dashboards lean six sigma📋 Description
- Supervise and lead a customer support team; coach, train, and evaluate
- Develop direct reports to enhance skills and career growth
- Establish performance expectations and accountability; provide feedback
- Lead by example and motivate others to achieve results
- Monitor customer interactions to ensure quality service and policy adherence
- Handle escalated issues and complaints; resolve and maintain satisfaction
🎯 Requirements
- Bachelor’s degree or 4+ years in customer service
- 2+ years of people management with teams of 25+
- 1+ year of SpaceX customer support ops as a lead
- 2+ years in synchronous customer support operations
- Experience with reporting tools (Advanced Excel, SQL, dashboards)
- Lean/6-Sigma/Kaizen experience (Green/Black Belt)
🎁 Benefits
- Medical, vision, dental coverage
- 401(k) retirement plan
- Disability and life insurance
- Paid parental leave and 3 weeks vacation; 10+ holidays
- Employee stock purchase plan / stock options
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