Related skills
data analysis sql excel lean six sigma root cause analysis📋 Description
- Lead and coach a customer support team; provide training and evaluations.
- Develop direct reports for skills and career growth; align with goals.
- Establish performance expectations and accountability with follow-up.
- Lead by example; motivate others to achieve top results.
- Monitor customer interactions; ensure quality service and policy adherence.
- Handle escalated issues; provide resolution and maintain satisfaction.
🎯 Requirements
- Bachelor’s degree or 4+ years in CS; degree optional with experience.
- 2+ years people management in CS; 25+ hourly staff; or 1+ year SpaceX CS lead.
- 2+ years in synchronous CS operations (phone/chat/IM).
- Data analysis and root cause analysis to drive improvements.
- Lead and develop team via coaching, feedback, and performance mgmt.
- ITAR eligibility; relocation to Bastrop, TX; not remote; extended hours.
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