Related skills
customer service logistics leadership operations sops📋 Description
- Lead and coach a frontline service team through 1:1s, focusing on performance and growth.
- Own day-to-day service operations: live queue execution, shift coverage, and SLAs.
- Serve as escalation lead for complex deliveries and customer issues; make sound judgments.
- Develop, document, and maintain SOPs for consistent training and processes.
- Identify operational gaps and risks; partner cross-functionally for scalable solutions.
🎯 Requirements
- Proven frontline people leadership experience with coaching, accountability, and performance management.
- Experience running real-time ops such as live queues, dispatch, logistics, or high-volume service.
- Strong judgment and decision-making under fast-paced, high-pressure situations.
- Clear, direct communication to lead teams and coordinate cross-functionally.
- Strong process discipline to follow, improve, and reinforce SOPs.
🎁 Benefits
- Lead and develop a high-impact operations team with visible day-to-day impact.
- Build meaningful leadership experience while solving real operational challenges.
- Work with cross-functional partners in a fast-growing startup.
- Competitive compensation and benefits including health, dental, vision, 401(k), and equity.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!