Supervisor, Payments Support

📋 Description

• Plan, organize, and supervise day-to-day support operations.
• Coach and provide floor support to agents for development.
• Use problem-solving and people skills to resolve escalated issues.
• Build and maintain strong relationships with partners and team.
• Collaborate with management to foster a supportive team environment.
• Maintain a motivating and positive workplace climate.

🎯 Requirements

• Exceptional time management and personal accountability.
• Strong communication skills across departments, including sales and technical teams.
• Highly organized with attention to detail.
• Proficiency in Google Workspace and Microsoft Office Suite.
• Knowledge of customer service principles and best practices.
• Passion for high performance and efficiency.