Supervisor of Patient Services

📋 Description

• Directly supervise a team of exempt and/or non-exempt staff (up to 10 FTE).
• Review Staff messaging/Epic pools to ensure timely work.
• Review email communications; assist with FFT communications and delivery slips.
• Troubleshoot workflow questions from liaisons as needed.
• PA log: review weekly activity and report gaps; spot-check disease states.
• Evaluate TelemetryRx completion and arrange backup as needed.
• Observe workflows and provide feedback to staff.
• Assist with weekly staff meeting agendas and kickoff calls for new rollouts.
• Promote collaboration among refill techs, liaisons, and PSC staff.
• Evaluate, recommend, and implement changes to processes/workflows per MPS guidance.
• Weekly review of Telemetry lists and follow-up for patient interactions and workflow improvements.
• Assist with new hire onboarding: collect required info and coordinate IT access.

🎯 Requirements

• High school diploma or equivalent.
• 3+ years pharmacy technician experience; 1+ year Pharmacy Liaison preferred.
• State licensure and national CPhT certification; obtain if required.
• Desire and aptitude for leading and developing others; strong interpersonal skills.
• Proficient in Pharmacy Operating Systems and EMRs; working knowledge of Microsoft Office.
• The ideal candidate is energetic, highly motivated, and maintains confidentiality.