Supervisor of Patient Engagement

📋 Description

• Directly lead and manage a Patient Engagement team to ensure timely prior auth.
• Proactively manage support in hospitals/clinics to ensure patients receive medications on time.
• Lead and manage the Patient Engagement team to meet service level goals and quality care.
• Provide front-line supervision, coaching and performance management for the team.
• Manage onboarding, ADP, PTO, time reports, audits, and responsiveness to requests.
• Develop efficient workflows and collaborate with clinical integration and on-site managers.

🎯 Requirements

• 3+ years pharmacy technician experience; 3-5+ years in Specialty Pharmacy preferred.
• Nationally certified as a CPhT; may require state certification.
• Leadership experience (Regional Team Lead or similar) preferred.
• HS diploma/GED required; Bachelor's degree preferred or in progress.
• Strong communication, decision-making, and leadership; MS Office proficiency.
• Knowledge of Willow, Qs1, RX30 pharmacy systems a plus.