Related skills
communication customer service process improvement onboarding performance management📋 Description
- Be the direct point-of-contact for team inquiries; resolve escalated issues.
- Manage team performance through motivation, coaching, and feedback.
- Monitor daily workflows to meet goals and stay compliant.
- Manage relationships with external partners and organizations.
- Drive process improvements by identifying workflow opportunities.
- Train and onboard staff; disseminate information from leadership.
🎯 Requirements
- Experience supervising a team of employees.
- Strong communication, organizational, and time-management skills.
- Experience with performance management and meeting targets.
- Proficiency in the Intake process and FreedomCare systems.
- Bachelor's degree in Business or Healthcare Administration (preferred).
- Spanish bilingual is a plus.
🎁 Benefits
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
- Fun company events
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