Supervisor, Hospitality Operations

📋 Description

• Ensure homes under your stewardship are consistently FCS and guest-ready
• Directly manage a team of housekeepers; handle scheduling, tasks, coaching
• Prioritize and delegate tasks to coordinators; inspections, restocks, touches
• Collaborate with coordinators and managers to maintain a team-first mindset
• Visit homes regularly to anticipate guest/owner issues
• Be the ops contact for homeowners; ensure responsiveness and support
• Coordinate with Guest Experience and Maintenance to resolve issues
• Own guest/owner issues; approve solutions and costs as needed
• Elevate guest experience through personalization, speed, and detail
• Monitor guest reviews; work with team lead to improve
• Support inventory accuracy and property care across homes
• Partner with onboarding, revenue, and field teams for alignment
• Contribute to process design with Team Lead for operational needs
• Support training of new team members
• Provide cross-coverage in other zones
• Other duties as assigned

🎯 Requirements

• 3–5 years of hospitality or property management ops experience
• Strong communication and organizational skills
• Experience coordinating fieldwork in a fast-paced setting
• Proven ability to solve problems and act with urgency
• Tech savvy; comfortable using mobile and desktop task tools
• Valid driver's license and reliable transportation required

🎁 Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more