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crm salesforce saas google workspace payment processing📋 Description
- Supervise daily operations of Growth & Development team to meet goals and SLAs.
- Coach and mentor team members to support skill development and growth.
- Monitor workload and assign tasks based on capacity and priorities.
- Serve as the primary escalation point for complex inquiries.
- Analyze performance metrics and prepare reports to track progress.
- Collaborate with Sales, Marketing, Training, and Ops to support growth.
🎯 Requirements
- High school diploma or equivalent; Associate's or Bachelor's preferred.
- 2+ years supervisory/team lead in sales support, operations, or customer success.
- Strong leadership with coaching and developing high-performing teams.
- MS Office, Google Workspace, and CRM platforms (e.g., Salesforce).
- Strong written and verbal communication; convey feedback effectively.
- Experience in payment processing, SaaS, or financial services a plus.
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