Related skills
project management servicenow itsm hdi-sca bmc helix📋 Description
- Lead field resources and team leads; hiring, onboarding, coaching
- Set and maintain SLAs for field support
- Provide second-level tech guidance for desktops, devices, networks
- Serve as primary escalation point for complex incidents
- Create and maintain policies, procedures, and docs
- Deliver service performance reports to senior leaders
🎯 Requirements
- 4-year degree in CS/IS or related field
- HDI-SCA, ITIL Foundation, ITIL Practitioner certifications
- PM certification or experience preferred
- 5+ years technical support, service desk or field services
- 5+ years leadership/management experience
- Strong ITSM expertise; familiarity with ServiceNow and BMC Helix
🎁 Benefits
- Medical, Dental & Vision Coverage
- Life Insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA & HSA options
- Pet Insurance
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