Supervisor, Customer Care

📋 Description

• Lead and develop a Customer Care team to meet SLA/KPI targets.
• Ensure efficient delivery of electronic and telephony services and client satisfaction.
• Promote client centricity across the team and processes.
• Manage resources to meet business/client requirements within budget.
• Drive improvements and changes to boost client experience.
• Maintain and update Standard Work Procedures and global oversight.

🎯 Requirements

• High School Diploma or degree or equivalent.
• Experience in managing people.
• Experience leading client-facing teams undertaking high-volume transactional services.
• Ability to remain calm and resilient when solving problems.
• Experience delivering high-quality, responsive services within a service-focused environment.
• Experience identifying, implementing, and driving improvements in systems and processes.
• Good knowledge of MS applications.

🎁 Benefits

• Salary starts at 3,170 EUR per month.
• Annual bonus opportunity.
• Career growth in a global org.
• Flexible in-office days (6–10 per month).
• Generous health, disability, life insurance.
• Work from abroad up to 60 days/year.