Supervisor, Collections Operations (R13291)

📋 Description

• Lead, coach, and develop a team of collection agents to meet goals.
• Oversee delinquent collections on secured and unsecured loans via calls.
• Track KPIs: delinquency, roll-forward, recoveries, PTP, tool enrollment, FCR.
• Monitor agent occupancy and utilization for productivity.
• Develop and implement strategies to hit KPI targets while staying compliant.
• Conduct regular performance reviews with agents and create development plans.

🎯 Requirements

• Bilingual in English and Spanish (required).
• High school diploma (or equivalent).
• Strong verbal and written communication.
• Proficiency with CRM systems and MS Office.
• On-site at León Mulza with a hybrid option; weekends/holidays.
• Previous collections experience preferred.

🎁 Benefits

• Inclusive culture focused on belonging and diversity.
• Opportunity to lead growth and improve processes.
• Equal Opportunity Employer.
• Supportive team environment.