Related skills
workforce management salesforce excel powerpoint sharepoint📋 Description
- Oversee day-to-day parking enforcement operations and compliance
- Manage violation processing lifecycle (printing, mailing, tracking, doc mgmt)
- Oversee customer payment processing (checks, money orders)
- Train, onboard, and coach new employees
- Establish and operationalize new parking enforcement accounts
- Drive continuous improvement for operational efficiency
🎯 Requirements
- 3–5+ years in BPO, contact center, or ops leadership
- Experience leading customer service teams and processes
- Familiarity with Quebec HR regulations and CNESST
- High school diploma; post-secondary education preferred
- Fluent in French and English (written and spoken)
- Experience with payments, deposits, and financial tracking
🎁 Benefits
- Computer equipment provided
- 37.5 hours/week, Mon-Fri
- Paid training
- Two paid sick days after 3 months
- Two weeks vacation
- RRSP program after 6 months
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